Agenda not updating
- Check your internet connection.
- Close and reopen the app.
- Install the latest app version.
Start here
Quick help
These steps resolve the most common issues with schedules, notifications, and account access.
Notifications missing
Open iOS Settings, select Notifications, then IAEE Conference. Turn on Allow Notifications and your preferred alert types.
Account access
Use “Forgot password” on the sign-in screen. Check your spam folder if the reset email does not arrive within a few minutes.
Registration & tickets
Sign in to the participant cabinet to view registration details, ticket status, invoices, and available conference documents.
Map or images missing
Connect to Wi-Fi or mobile data and reopen the page. Some conference media is downloaded when you first view it.
Conference changes
Times, rooms, and speakers may change. Reopen the app while online to retrieve the latest published programme.
Answers
Frequently asked questions
What can I do in the app?
The app provides the current conference programme, session and presentation details, speakers, venue information, partners, and conference announcements made available by the organizer.
Does the app work offline?
Previously loaded information may remain available without a connection, but you need internet access to receive newly published schedule changes, media, and announcements.
Why is an event or presentation missing?
Only content published by the conference organizer appears in the app. Reconnect to the internet and reopen the app. If an item is still missing, contact support with the event or presentation title.
How do I manage push notifications?
On iPhone or iPad, go to Settings → Notifications → IAEE Conference. You can allow or disable notifications and choose sounds, badges, and alert styles there.
How do I update my profile or registration?
Open the participant cabinet in your browser and sign in with your conference account. Some submitted or verified information may require help from the conference team to change.
How do I report incorrect content or a technical problem?
Email support@iaee.org. Include the affected screen, what you expected, what happened, and the steps that reproduce the issue. A screenshot is helpful.
Your information
Privacy & data
Clear options for reviewing, correcting, or deleting personal information associated with IAEE.
Privacy policy
Read the IAEE Privacy Policy for details about information collection, use, retention, protection, and your choices.
Account changes
You can review available profile information in the participant cabinet. Contact support if information cannot be changed there.
Data deletion
To request deletion of your account or personal information, email support@iaee.org from the address associated with your account. We may need to verify your identity and may retain records required by law.
Still need help?
Contact IAEE Support and tell us how we can help. Please include enough detail to identify the problem, but never send your password or complete payment-card information.
For urgent on-site matters during a conference, please visit the event registration or information desk.
Contact support
support@iaee.org